What you're agreeing to.

01

How long it lasts

A package of single lessons is valid for twelve months from the day you buy it. A program runs for the length of its modules, and you keep access to the whole module even if you join it halfway.

If life gets in the way and your package is about to run out, tell us before it does. We would rather extend it than see it expire.

02

When you miss a lesson

You can move a lesson up to 36 hours before it starts, twice per module. Your teacher will offer you a new slot.

Inside those 36 hours the lesson is counted as given, because the room and the hour were held for you. You can still send someone in your place if you like.

If you simply don't turn up, the lesson is used. If your teacher has to cancel, you always get the hour back, either as a new slot or as credit.

03

If you want to stop

Changed your mind in the first two weeks of a program? You get the unused part back in money, minus the lessons you already had.

After that we refund the unused part as credit, which you can spend on lessons, rooms or recordings for another twelve months.

Prepaid packages bought online carry the statutory fourteen-day right of withdrawal, unless you asked us to start straight away and already had a lesson.